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FAQ

Tuition, Fees and Payments

Do you accept Child Care Services (CCS) program enrollments?

Yes, we accept children enrolled in the CCS program. Parent co-pays are due by the 1st of each month as required by CCS.

When is tuition due?

Tuition is due in advance for the current week by 9:00 a.m. on Friday of the previous week. Monthly or bi-weekly payments are also acceptable if paid in advance.

What is the holding fee?

The holding fee allows you to hold your child's spot for up to one week in cases of vacation, illness, emergency, or family matters. The fee is half of the weekly tuition and is due in advance.

What are the late pick-up fees?

$25.00 will be charged for the first 10 minutes, with an additional $1.00 for each minute thereafter. This fee must be paid at pick-up or by the next business morning. Children cannot return to the center until the fee is paid.

What happens if I don't pay tuition on time?

A late fee of $25.00 will be assessed each day the payment is late.

What happens if my payment is declined?

A $50 NSF fee will be assessed if your payment is declined for any reason.

Are refunds available?

Refunds are not typically given unless discussed and agreed upon in advance.

Birthdays, Menus, Special Diets, and Allergies

Can I bring in a snack for my child’s birthday?

Yes, you may bring a store-bought, peanut-free snack to celebrate your child’s birthday.

Where can I find the menu?

Monthly menus are posted on our parent communication app, website, newsletter and at the center.

What should I do if my child has allergies?

Please inform us of any known allergies your child may have, including food allergies. A food allergy plan, signed by your child’s physician, must be on file. This plan will guide our staff in identifying symptoms and responding appropriately. For food sensitivities such as lactose intolerance, a physician's signature is not required, but please provide us with the necessary information.

What if my child has dietary restrictions?

If your child requires a special diet due to a medical condition, we will need a note from their doctor. We provide nutritious meals and snacks, including fresh fruits and vegetables, and request that parents refrain from sending outside food unless medically necessary.

Policies and Procedures

What behavior could result in suspension or withdrawal?

Parents, guardians, or any individual who disrespects staff, other parents, or children, including the use of foul language, may face suspension or withdrawal from the program. Additional grounds for withdrawal include. Bringing weapons to the center under the influence of drugs or alcohol, threatening or becoming physically aggressive with anyone on the property near the daycare

How do you handle challenging behavior?

Recurring behavior issues will be handled inclusively, involving observation and parent communication. If a child exhibits chronic disruptive behavior, the following steps will be taken: Initial behavior concerns will be discussed in short conversations at pick-up. If inappropriate behavior continues, parents will meet with the Director to create a plan to address the behavior. Ongoing communication with parents will follow as we work together to resolve the issue. A behavior contract will be implemented if the initial plan fails, and suspensions may occur. In extreme cases, services may be terminated after two suspensions if a solution is not found.

What are the discipline guidelines?

We use positive methods of discipline and guidance, including positive language and redirection, to encourage self-esteem, self-control, and self-direction. Disruptive behaviors such as hitting, kicking, spitting, biting, and hostile verbal behavior are prohibited. If such behaviors persist, parents will be contacted, and a guidance and discipline contract will be provided. In extreme cases, a same-day suspension may occur.

What is the process for withdrawing my child from the center?

Parents may terminate the caregiver agreement with a two-week notice. A termination form must be completed and signed before the child’s last day. Withdrawal may also occur due to non-payment of tuition or fees or if a child receives three suspensions.

What is the attendance policy?

Consistent attendance is important for your child's development. Full weekly tuition is charged regardless of attendance. Children must arrive by 9:00 a.m. except with a doctor's note; the cut-off time is 10:30.

Who can pick up my child?

Children will only be released to individuals listed as authorized to pick them up. A picture ID is required; all authorized individuals must be 18 or older.

Can I visit my child during the day?

Yes, parents are welcome to visit for up to 15 minutes at any time during the day. Visits longer than 15 minutes require volunteer status, which necessitates a background check and fingerprinting.

What if there are custody issues?

The center cannot prevent a parent or a designated person from picking up a child unless a restraining order is provided. We encourage separated or divorced parents to agree on pick-up/drop-off responsibilities.

Day-to-Day Essentials and Curriculum

What should my child wear and bring?

Children should arrive dressed in durable, comfortable clothing that they can easily manage during toileting and napping. Closed-toe shoes are required, and boots or sandals are not permitted. Each child needs a complete change of clothes, labeled with their name. Dee's Kids is not responsible for any missing clothing.

What are the nap time rules?

Nap time occurs from 12:15 p.m. to 2:15 p.m. for two hours. Children are not required to sleep but will participate in quiet activities if they do not nap. Blankets and other naptime items will be sent home every Friday for washing and must be returned by Monday.

Can my child bring toys from home?

Children are not permitted to bring toys from home.

What curriculum does Dee's Kids use?

Our center uses the Learning Beyond Paper curriculum, which focuses on social/emotional development, fine arts, physical development, and more. Each child will have individual goals based on regular assessments, and parents will meet with teachers three times a year to discuss progress and make any necessary adjustments.

How much screen time will my child have?

Children will have no more than 30 minutes of screen time per day. Screen time will include educational games or movies that align with the curriculum.

What are the safe sleep guidelines for infants?

Dee's Kids follows the American Academy of Pediatrics recommendations to reduce the risk of SIDS/SUIDS. Infants will be placed on their backs to sleep unless a healthcare provider has signed an exception form. Cribs will have firm mattresses, tight-fitting sheets, and no soft bedding or toys.

What supplies do I need to bring for my infant?

Parents are requested to provide the following for their baby: clean bottles (one bottle per feeding), Milk or Formula and water, Bibs, a Change of clothes, a Package of Diapers, a Box of Wipes, Diaper Ointment, and a Pacifier.

Daily Communication

How will you keep me informed about my child's day?

Daily communication will occur through the Brightwheel app, where you will receive daily reports on meals, activities, and other details. Pictures of your child may also be shared throughout the day. Additionally, you can communicate directly with your child’s teacher through the app.

Emergency Preparedness Plan

What is your plan for emergencies?

Our emergency preparedness plan ensures the safety of children during events such as natural disasters, health emergencies, or human-caused events. In case of an emergency, staff will move children to a designated safe area or alternative shelter. We follow Northside Independent School District's inclement weather policies. In case of medical emergencies, staff will contact parents immediately, and if needed, emergency services will be called.

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